TERMS & CONDITIONS
Welcome to Wheels of Hope, your trusted Non-Emergency Medical Transportation (NEMT) company. By using our services, you agree to abide by the following terms and conditions:
1. Service Eligibility:
- Our transportation services are available to individuals requiring non-emergency medical transportation within the designated service area.
- Users must meet our eligibility criteria, including providing accurate medical information and contact details.
2. Booking and Scheduling:
- Users are responsible for providing accurate pickup and drop-off information when booking rides.
- Rides must be scheduled in advance, and changes or cancellations should be communicated within the specified timeframe.
3. Payment and Billing:
- Payment for services is due at the time of booking or as otherwise agreed upon.
- Users agree to pay any applicable fees, charges, or penalties associated with their transportation services.
4. Conduct and Behavior:
- Users must treat our drivers, staff, and other passengers with respect and courtesy.
- Any behavior deemed disruptive, abusive, or unsafe may result in the termination of services and possible legal action.
5. Liability and Insurance:
- Wheels of Hope assumes no liability for injuries, damages, or losses incurred during transportation, except as required by law.
- Users are responsible for their personal belongings and any damage caused to the vehicle during the ride.
6. Privacy and Data Protection:
- Users are responsible for providing accurate pickup and drop-off information when booking rides.
- Rides must be scheduled in advance, and changes or cancellations should be communicated within the specified timeframe.
7. Changes to Terms and Conditions:
- Wheels of Hope reserves the right to update or modify these terms and conditions at any time.
- Users will be notified of any changes, and continued use of our services constitutes acceptance of the revised terms.