PRIVACY POLICY

Privacy Policy

At Wheels of Hope, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our non-emergency medical transportation services.

Information We Collect

We may collect personal information from you when you use our services, including but not limited to your name, contact details, and transportation preferences. We may also collect information about your usage of our services, such as pickup and drop-off locations, dates and times of service, and payment information.

How We Use Your Information

We use the information we collect to provide and improve our non-emergency medical transportation services. This includes scheduling rides, communicating with you about your transportation needs, and ensuring the safety and security of your journey. We may also use your information to personalize your experience, respond to inquiries and requests, and comply with legal obligations.

Information Sharing and Disclosure

We may share your personal information with third-party service providers and partners who assist us in delivering our services. These may include transportation drivers, payment processors, and software providers. We may also share information as required by law, to protect our rights and safety, or in connection with a corporate transaction or restructuring.

Data Security

We take appropriate measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. This includes using encryption, access controls, and other security protocols to protect your data.

Your Choices and Rights

You have the right to access, update, and correct your personal information stored in our systems. You may also request that we delete or restrict the processing of your information, subject to applicable legal requirements. To exercise these rights or for any inquiries regarding your personal information, please contact us using the information provided below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or through other appropriate means.