REFUND POLICY

At Wheels of Hope, we strive to provide reliable and quality non-emergency medical transportation services. Our refund policy is designed to ensure fair treatment for our customers in cases where refunds are warranted.

1. Booking Cancellations:

• Customers may cancel their booked rides up to [XX] hours before the scheduled pickup time to receive a full refund.
• Cancellations made within [XX] hours of the scheduled pickup time may be subject to a cancellation fees.

2. Service Disruptions:

• In the event of service disruptions caused by factors within our control, such as vehicle breakdowns or driver unavailability, customers will receive a full refund or be offered an alternative transportation solution.

3. No-Show Policy:

• Customers who fail to show up for their scheduled ride without prior notification may not be eligible for a refund, and the full fare may be charged.

4. Refund Processing:

• Refund requests must be submitted in writing or by contacting our customer service team.
• Refunds will be processed using the original payment method whenever possible, and may take up to [X] business days to reflect in the customer’s account.

5. Dispute Resolution:

• If a customer disputes a charge or requests a refund for reasons not covered by this policy, Wheels of Hope will review the circumstances on a case-by-case basis and make a fair determination.

6. Exceptions:

• Refund policies may vary for special circumstances, such as medical emergencies or extreme weather conditions. In such cases, decisions will be made at the discretion of Wheels of Hope management.